Job Description

Essential Duties and Responsibilities:
  • Respond to customer inquiries through multiple means of communication (telephone, email, chat).
  • Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller.
  • Answer incoming calls in a professional and courteous manner.
  • Listen, document and help resolve conflicts with customers
  • Receive, process, and track assigned orders according to established department procedures. Consult with various internal departments to ensure order completeness and on-time delivery.
  • Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.
  • Investigate and resolve customer complaints.
  • Follow-up on completed order to ensure satisfied customer.
Education and Experience:
  • High school diploma or equivalent
  • 1 year customer service experience preferred
Skills/Knowledge:
  • Customer focused with timely decision-making skills.
  • Ability to act independently, take initiative and drive tasks and issues to resolution.
  • Energized by a fast paced, ever changing environment.
  • Responsive, approachable, and receptive to input.
  • Desire to collaborate to optimize business products.
Benefits:
  • A dynamic, ambitious and fun work environment
  • Competitive medical, dental, and vision benefits
  • Opportunities for advancement
  • 401(k) plan
  • Flexible time-off policy

Apply for the Customer Service Representative Position

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