Job Description
Essential Duties and Responsibilities:
- Respond to customer inquiries through multiple means of communication (telephone, email, chat).
- Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller.
- Answer incoming calls in a professional and courteous manner.
- Listen, document and help resolve conflicts with customers
- Receive, process, and track assigned orders according to established department procedures. Consult with various internal departments to ensure order completeness and on-time delivery.
- Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.
- Investigate and resolve customer complaints.
- Follow-up on completed order to ensure satisfied customer.
Education and Experience:
- High school diploma or equivalent
- 2 year customer service experience preferred
Skills/Knowledge:
- Customer focused with timely decision-making skills.
- Ability to act independently, take initiative and drive tasks and issues to resolution.
- Energized by a fast paced, ever changing environment.
- Responsive, approachable, and receptive to input.
- Desire to collaborate to optimize business products.
PHYSICAL/WORK REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job:
- Work safely and follow all OSHA regulations and company safety policies and procedures.
- For all on-the-job injuries or accidents, must notify manager/supervisor immediately.
- Ability to frequently lift and/or move up to 15 lbs.
- Ability to occasionally lift and/or move up to 50 lbs.
- Ability to regularly sit or stand for extended periods of time.
- This position requires some travel up to 0-5% of the time.
Benefits:
- A dynamic, ambitious and fun work environment
- Competitive medical, dental, and vision benefits
- Opportunities for advancement
- 401(k) plan
- Flexible time-off policy