Job Description
Essential Duties and Responsibilities:
- Respond to customer inquiries through multiple means of communication (telephone, email, chat).
- Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller.
- Answer incoming calls in a professional and courteous manner.
- Listen, document and help resolve conflicts with customers
- Receive, process, and track assigned orders according to established department procedures. Consult with various internal departments to ensure order completeness and on-time delivery.
- Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.
- Investigate and resolve customer complaints.
- Follow-up on completed order to ensure satisfied customer.
Education and Experience:
- High school diploma or equivalent
- 1 year customer service experience preferred
Skills/Knowledge:
- Customer focused with timely decision-making skills.
- Ability to act independently, take initiative and drive tasks and issues to resolution.
- Energized by a fast paced, ever changing environment.
- Responsive, approachable, and receptive to input.
- Desire to collaborate to optimize business products.
Benefits:
- A dynamic, ambitious and fun work environment
- Competitive medical, dental, and vision benefits
- Opportunities for advancement
- 401(k) plan
- Flexible time-off policy